Return/Refund Policy

Candle and Wax Melt Return/Refund Policy:

We want you to be completely satisfied with your purchase of candles and wax melts from Interstellar Candle Company. Please read our return/refund policy carefully to understand your rights and responsibilities regarding returns and refunds.

1. Disliking Scents: We understand that scent preferences can be subjective, and disliking a scent is not considered a valid reason for returns or refunds. We encourage you to read product descriptions before making a purchase.

2. Damaged Products: In the unfortunate event that you receive a damaged product, we will address such cases on a case-by-case basis. Please contact us through the provided contact form on our website within 5 days of receiving the damaged item. To assist us in processing your claim, kindly provide clear photos of the damaged product, its packaging, and your order information.

3. Return Conditions:
The item must be unused and in its original, unopened packaging.
All accompanying components, labels, and accessories must be included.

4. Return Process:
Once your return request is approved, you will receive instructions on how to proceed with the return.
The customer is responsible for the shipping costs associated with returning the item.

5. Approved Return Timeline:
Approved returns must be shipped back within 10 days of the approved return date.
Please ensure that the returned item is securely packaged to prevent further damage during transit.
We recommend using a trackable shipping method for returns to ensure their safe arrival.

6. Refund Process:
Upon receiving the returned item and verifying its condition, we will initiate the refund process.
Refunds will be processed using the original payment method.

7. Non-Returnable Items: Items not in their original condition or packaging are not eligible for returns or refunds.

By making a purchase on our website, you agree to abide by this return/refund policy. If you have any questions or concerns, please do not hesitate to reach out to our customer service team through the contact form on our website. We strive to provide exceptional products and service and are here to assist you with any inquiries.